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State Head - Collections (Microfinance) Full-time Job

1 year ago NBFC Chennai   394 views
Job Details

Job description

Roles and Responsibilities:

  • To achieve collection targets assigned for the State/territory by meeting the target of regions/zones assigned.
  • Will be responsible for assigned regions NPA, if necessary, can seek support from Operations team & other departments for reducing delinquency.
  • Meeting the Target on Cost of Collections.
  • Monitoring collection agency channel recruitment.
  • Ensure that the collection agencies and executives adhere to the legal guidelines provided.
  • Ensure adherence to the Code of Conduct, both Inhouse team & Collection agency channel.
  • Ensure adequate training for FOs & Agency Channel.
  • Field visit along with FOs & collection agencies for dispute cases.
  • Continuously monitoring Collection Agencies and Collection Executives to identify fraudulent practices and ensure that there is no loss incurred.
  • Handling customer issues/escalations.
  • To ensure timely recruitment for both FOs & Collection Agencies.
  • Review & monitoring the Teams' performance as well as the performance of the collection agency channel.
  • Ensure all the allocated pools are visited within 15 days of allocation date.
  • Mandatory field visit along with Inhouse team & collection agency.
  • Guide the Collection Managers according to polices & process approved.
  • Ensuring audit queries are complied with, ensuring corrective and preventive action.
  • Manage productivity by fixing productivity parameters for FOs/AM/Agencies.
  • Monitoring performance against set parameters and daily review of Area Managers/ Collection Managers about Team & agency performance and monthly review of Field officers. (Review to be based on Allocation /DCR/Visit Report & Cash Flow). Should ensure all the allocated pools are visited within 15 days.
  • Should analysis the PTP Generation Vs Conversion / contactability % against allocation.
  • Ensure daily collection MIS and status
  • Ensure Receipt Reconciliation are happening on time, SH will be responsible for each audit queries If any. Coordinate with HO & sort out the audit issues Also ensure used receipt books are return to HO on time.
  • Legal/Police station complaints: Dunning Letters/ Legal Letters/Adalat/Receipt Lost etc.
  • Waiver Initiation.

Desired Candidate Profile:

  • Ability to meet deadlines and perform well under time pressure.
  • Preferably from NBFC/Banking background.
  • Proven experience in Collection vertical.
  • Strong inter-personal skills.
  • Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy.
  • Excellent written and oral communication.
Company Description
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