Job description

Designation: Loan Officer (Telecalling)

Experience: 0 Year– 2 years

Location: Ahmedabad

Mentioned is JD of the post.

1. Work on dialer and call on database to generate prospects for home loan

2. Appointment generation for prospects and assignment to field team for visit.

3. Track working of filed officer for appointment, document collection

4. File status tracking till submission of documents to credit and serial no. generation.

5. Complete login time of 9 hrs per day

6. Talk time to be 3.5 hrs + and break time not to exceed 1 hr

7. Attend weekly feedback session with Quality team at the slotted time

8. Attend Weekly Review done by team leader to check progress on Appointment count and serial no. generation

9. Responsible for quality of the conversation, which entails the following -

Accuracy

Product Knowledge

Profiling

Appraisal Skills

Soft skills

TAT commitments

Ability to handle objections

Documentation – CRM/LMS

10. Provide support to the sales team in increasing conversions by -

Prompt calling to all customers

Timely follow up with them

Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback (audit), seeking feedback from him.

11. Having complete knowledge of company products and policies as

well as those of competition.

12. Generating References while talking to customers to increase business.

13. Follow basic floor hygiene

Eligibility:-

Candidate must be Graduate in any stream.

Communication skill should be Good (Hindi/English/Gujarati).

Freshers can apply

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