Customer Service Officer Full-time Job1 month ago - Small Finance Banks - Kānchipuram - 30 views
Roles and Responsibilities
Provide splendid customer services to customers in a friendly and courteous manner at all times.
Improve customers' banking experience with the Suryoday by ensuring that the customers are attended to promptly and attend all customers immediately who walk-in or call branch office.
Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Assist customers to open bank accounts with Suryoday.
Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.
Inform and suggest new banking products to customers offered by Suryoday (specific to customers need).
Provide customers with forms/ applications in accordance with the service request. Help customer in filling the required details and submit the form.
Operate the queue management system at the bank branch.
Contributes to the efficient operation of the branch through the accurate and timely processing of all transactions and account maintenance, including investment instructions, account information. requests, withdrawals, loan repayments, school banking, etc. Maintains customer records by updating account information, such as address and contact numbers etc.
Ensure that all the bank's policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.
Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.
Desired Candidate Profile
The candidate should have relevant experience in banking including sales of Retail liability products like CASA, Term Deposits etc...
Seeking for the candidate whose hometown or locality based out of
Experience (In Years)
Any Graduate in Any Specialization
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