Job Description

Job Role: Collection Manager/ Collection officer

Product : Gold Loans & Unsecured Loans Recovery

Team Handling: Agency officers

Location: Delhi, Kolkata, Surat, Ahmadabad, Delhi, Bangalore, Telangana, Hyderabad

Roles and Responsibilities

• Manage collection flows with 0 to 120 days delinquency
• Drive closure on recoverable portfolio for assigned territory / area
• Frequent branch visit to Track daily micro level collections
• Maintaining dashboard on daily collection & report to senior management team.
• Resolve service issues of clients by coordinating with relevant departments.
• To effectively manage all customer/ merchant related complaints and issues

Qualification

• Minimum 2-6years relevant experience needed. Collection of consumer loans/ small business loans/Gold loans
• Graduate (in any field)/Post graduate.
• Good knowledge of Computers (MS Office, email communication)

Required skill set

• Should be presentable with good communication skills.
• Good hold over language English, Hindi & Regional Language
• Should have knowledge of the Collection Process.
• Should have Experience in Field/Corporate Collections.
• Professional approach towards the Customer.
• Ability to command authority but humble and sincere in behavior
• Good convincing skills
• Aware of Collection Code of Conducts.
• Acquainted with the geographical spread

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