Job description

Roles and Responsibilities

Handling a Team, end to end Work Distribution and Fulfilment of Work

Committed by the End of the Day.

End to end Sanction and Disbursement Process of Housing Finance

Product (Prime and Affordable Segment).

Checking end to end KYC Documents of the Customer.

Coordinating with the Stake Holders for resolution of queries and getting

File Disbursed to fulfil the Committed Numbers by End of the Day.

Giving training to the Stakeholders about Process Enhancement.

Enhancing existing Process by giving Kaizen Ideas which helped in saving

Over Utilization of Man Power.

Presentation of Different Kaizen Ideas on National and International

Forums.

Keeping Track of Physical Data in Excel for all the Inward and Outward

File.

Keeping Track of all Original Documents.

Maintaining Worksheets for Different Vouchers.

Maintaining Physical records for all the List of Documents.

Customer Service – Assisting Customer Service Team in Handling Walk In

Customers for the purpose of – Foreclosure, Part Payment, Statement of

Account, Repayment Schedule, NACH Related Issue or Any other General

Queries.

Getting E Nach Register on an Online Platform.

Keeping update on the Monthly and Annual Audits of the Branch.

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